SMS Terms and Conditions
1. The programs
Fast Locksmith LLC d/b/a Smart Shield Solutions runs two separate text message programs. You can join either, both or neither.
Smart Shield Solutions Service Notifications are service text messages sent to our customers about their own service with us: appointment confirmations and reminders, technician arrival updates, links to their estimates and invoices, payment receipts, job status updates, and replies to their service questions. We do not send marketing or promotional messages through this program.
Smart Shield Solutions Offers & Reminders are marketing text messages: seasonal offers, yearly maintenance reminders and news about our security services. They are sent from a different number from our service texts.
2. How you join
Service Notifications: customers join by entering their mobile number and ticking the service text consent box on our text message opt-in page, or by saying yes when our staff ask, as they book service by phone, email or in person, whether we may text them.
Offers & Reminders: only by entering your mobile number and ticking the separate marketing text consent box on our text message opt-in page. We never sign anyone up for marketing texts by phone or in person.
After you join a program we send one text confirming it. Texts are optional: consent to either program is not a condition of any purchase or service, and anyone who does not opt in gets service updates by email or phone.
3. Message frequency
Service Notifications: message frequency varies with your service activity, typically a few messages per job.
Offers & Reminders: up to 4 messages per month.
4. Costs
Message and data rates may apply. Check with your mobile carrier for details of your plan. We do not charge for these messages.
5. How to stop
You can cancel the SMS service at any time. Just text STOP to any of our messages. After you send STOP, we will send you one message to confirm that you have been unsubscribed. After this, you will no longer receive messages from us. To join again, reply START or sign up again on our opt-in page.
Each program is sent from its own number, so STOP ends the program you reply to. To stop both, reply STOP to a message from each, or contact us and we will remove you from both.
6. Help
If you are having trouble with the messaging program, reply HELP to any message for more assistance, or contact us at (866) 891-9183 or info@smartshield.solutions.
7. Delivery
Mobile carriers are not liable for delayed or undelivered messages. Delivery depends on your carrier and coverage.
8. Privacy
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. See our Privacy Policy.
9. Changes
We may update these terms and will post the new version on this page.
Contact us
Smart Shield Solutions
8200 Greensboro Drive, Suite 900, McLean, VA 22102
Phone: (866) 891-9183
Email: info@smartshield.solutions